- Clarity in objectives and customer requirements
- Documented procedures and thorough personnel training
- Published goals and metrics
- Actively managed Preventive (PAR) and Corrective (CAR) actions practices
- Regularly scheduled management reviews
- Visible executive commitment
- We regularly measure our Customers' Satisfaction
We also make extensive use of state of the art information technology in order to keep our procedures and documentation up to date, as well as easily accessible by our employees. Our records follow the same discipline.